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Job Description: Communications Officer-Strategic Communications, Praja Foundation

Position

Communication Officer 

Experience

2-3 years 

Reporting To

Manager - Strategic Communications, Praja Foundation

Location

Mumbai

 

About Praja

Over the past 25 years, Praja Foundation has worked to enable accountable governance. We partnered with the Mumbai Corporation to develop its first Citizen Charter, revamping their Citizen Complaint Grievances Mechanism. Complaint number 1916 remains functional with some enhancements.

Praja conducted a study on urban governance reforms to assess the implementation of the 74th Constitutional Amendment Act. This pioneering study led to the development of the Urban Governance Index (UGI) with the goal of creating a network of key influencers, thought leaders and local government bodies to democratise city governments and improve service delivery.

In 2024, Praja launched the Urban Governance Index 2.0, which maps and ranks the status of urban governance across 31 cities from 28 states, 2 Union Territories and the NCT of Delhi. The data compiled by UGI is regularly used by the Ministry of Housing and Urban Affairs (MoHUA), NITI Aayog and the National Institute of Urban Affairs (NIUA) for their policy work.

Over the years, Praja has established close collaborations with state governments to facilitate policy changes across four key reforms that aim to strengthen urban governance structures. These reforms will promote structured discussion and deliberation in council and committee meetings, enhance the deliberation and leadership skills of elected representatives, ensure adequate financial resources for efficient public service delivery and empower citizens to participate actively in local decision-making processes.

The Role

The Communications Officer will lead end-to-end communications across all programmes of Praja Foundation, overseeing the conceptualisation, design and execution of both physical and digital communication materials. The role will also be responsible for managing the social media presence of all programmes and events, ensuring consistent, engaging and strategic outreach to amplify their visibility and impact across platforms.

Main Responsibilities

1.   Program Communication & Content Development

  • Conceptualise and develop compelling communication material, including brochures, reports, newsletters, presentations, event collaterals and digital content.
  • Function closely with the programme teams to translate complex policy and governance content into simple narratives for diverse audiences.
  • Work with Manager, Strategic Communication in drafting content for internal and external communications.

2.   Event Communication

  • Lead the communication planning and execution for programme-related events such as capacity building programmes and stakeholder consultations.
  • Design and disseminate event invitations, press kits, live coverage content, and post-event reports.
  • Support in conceptualising and executing thematic digital micro-campaigns to build engagement.

3.  Social Media Management

  • Plan and execute the social media strategy for all the programmes across platforms (Instagram, LinkedIn, Twitter, Facebook, YouTube).
  • Develop platform-specific content such as reels, carousels, infographics, and long-form videos.
  • Monitor performance analytics, track engagement and recommend improvements to improve digital reach.

4.   Brand Consistency & Visual Identity

  • Ensure that all programme-related communication, both digital and print, adheres to Praja Foundation’s visual guidelines and brand identity.
  • Coordinate with designers and vendors to produce visually consistent collaterals for events, campaigns and publications.
  • Assist in maintaining a repository of brand assets and templates for program-wide use.

5.    Knowledge Management

  • Maintain a structured repository of communication assets, media coverage, stakeholder interactions and project documentation.
  • Assist in documenting success stories and learnings from Praja Foundation’s programmes to support advocacy and donor reporting.

6.    Monitoring & Evaluation (M&E) Support

  • Data collection, documentation, and reporting of program outcomes and impact.
  • Develop M&E reports, dashboards, and presentations for internal and external stakeholders.

Qualification, Experience and Competencies

  • Bachelor’s degree in marketing, communications, or journalism.
  • 2–3 years’ experience in programme communications, content creation and social media management, preferably in the non-profit, governance or public policy sectors.
  • Writing & Communication – Strong writing, storytelling and report development skills.
  • Content Creation & Social Media – Experience with creating impactful social media content, newsletters and presentations.
  • Data Presentation & Reporting – Ability to simplify complex data into accessible reports and infographics.
  • Stakeholder Engagement – Strong interpersonal skills for coordinating with internal and external stakeholders.
  • Tools & Platforms – Proficiency in Canva, MS Office, Google Analytics, email marketing tools.
  • Excellent attention to detail, accuracy and quality.
  • Passion and interest in social change work.

Please send your resume to hr@praja.org

When applying for the position, kindly mention “Applying for Communications Officer” in the email subject.