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Citizens'
Charter - BEST-Transport
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.....student
concessions? …lost property on buses? …hostile
conductors?
......Now
is your chance to Act!
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The
buck stops here
The General Manager undertakes
the management of the BEST. The Deputy General Manager, Traffic
Operations reports to the General Manager.
Concession
to Passengers
Students
If
you are a student you are entitled to a concession upto Class 12.
Do the following:-
An
application form may be bought for Rs. 2/- from any bus depot.
Pay
a registration fee of Rs 5/-
Submit
the application form after endorsing by the School/Junior college
15
days after submission of application, identity card will be issued.
Visually
Impaired
The visually impaired are charged
a flat rate of Re. 1/- irrespective of the distance travelled on the
display of an identity card. The identity card is issued by : National
Association for the Blind, 11 Khan Gaffar Khan Marg, Worli Seaface,
Mumbai - 400025.
Physically
Disabled
Those suffering a 60% physical
disability are charged a child fare while they are journeying to
medical institutions or to attend a rehabilitation course :-
- An
application form maybe purchased at any bus depot for Rs. 2/-
- Submit
application form duly endorsed by medical institution specified
in the application form
- Identity
Card is issued immediately
Senior Citizens
Senior citizens i.e. above 60
years of age are allowed to board buses from the front exit on the
display of an identity card.
- Prescribed
application form is available for Re 1/- at any bus depot
- Submit
application form and pay a registration fee of Rs 10/-
- Identity
card issued immediately
Lost
Property
Articles left in B.E.S.T buses
may be recovered from the Lost Property Section. The items are returned
to the person on verification. Call 412 8596
| Step |
Procedure |
Fee |
| 1 |
Registration
Fee |
Rs
5/- |
| 2 |
Storage
Charges (leviable form the fourth working from the date of
the receipt of the article) |
|
| I |
Articles
costing upto Rs 100/- or cash amounting to Rs 100/- |
Rs
2/- per day maximum Rs 5/- |
| II |
Articles
or cash between Rs 101-500/- |
10%
of cost/cash maximum Rs 50/- |
| III |
Articles
costing or cash between Rs 501-2000 |
10%
of cost/cash maximum Rs 150/- |
| IV |
Articles
costing or cash amounting over Rs 5000/- |
10%
of cost/cash Maximum Rs 250/- |
| V |
Articles
like pagers and mobile phones |
10%
of cost maximum Rs 100. |
Reservation
of Buses
To reserve a B.E.S.T buses for
private use a written application may be made 72 hours in advance
to the following address :
The
Assistant Traffic Superintendent (General),
B.E.S.T
Undertaking, Reservation Section, 3rd Floor,
Traffic Administration Bldg,
Wadala Depot,
Mumbai
400 031.
Call : 412 8266/ 414 6531
Accident
& Claims Cases
Please address a letter to :
The
Accident & Claims Superintendent,
2nd Floor, Mahim Bus Station
Bldg,
Mahim, Mumbai.
Call : 445 1366
To
register your complaint.....
Complaint
boxes are available at all bus depots and Termini.
Suggestion boxes are provided
at all depots.
Written complaints should be
addressed to :
The General Manager/The
Deputy General Manager / Traffice Operations / Public Relations
Officer,
B.E.S.T Undertaking,
B.E.S.T Bhavan,
B.E.S.T Marg,
Colaba,
Mumbai 400001
Traffic
Control Rooms Function for 24 hours. For all enquiries Call 414
3611/418 4489/413 7397
Remember
If you have been caught without
a ticket you will be fined Rs 10/- in addition to the cost of the
ticket fare.
If you have travelled beyond
the distance paid for, your will be fined Rs 10/- in addition to
the ticket fare of the extra distance.
If
you are dissatisfied with this Municipal Service you can either:
Find
out how this department has been rated by the citizens of Mumbai,
click here.
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