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Citizens'
Charter -The
Solid Waste Management Department (Garbage)
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Uncleared
garbage? .... uncovered garbage?.... the stink of a deadanimal
making it impossible?....
......Now
is your chance to Act!
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The
buck stops here!
The
Solid Waste Management Department is headed by the Chief Engineer.
The Deputy
Engineers
of the City, Western suburbs and the Eastern suburbs and the Head
Supervisors
of
the various zones report to the Chief Engineer. The Asst. Head Supervisor
is responsible for
this department at each ward.
The
Functions…
- Sweeping
of public roads
- Maintenance
of Public Toilets
- Collection
and Transportation of Garbage
- Disposal
of solid waste and animal carcasses
- Sanitary
measures to keep the city clean
- How
soon will the Ward office respond to my complaint?
| Garbage
not lifted from authorised collection spot |
24
hours after complaint |
| Collection
points not attended properly |
24
hours after complaint |
| Garbage
lorry not covered |
24
hours after complaint |
| Sweeping
of roads, removal of garbage from it |
24
hours after complaint |
| Cleaning
of dustbins |
24
hours after complaint |
| Cleaning
of house gullies |
24
hours after complaint |
| Removal
of dead animals |
24 hours after complaint |
| No
attendance at the public toilets |
48
hours after complaint |
| Providing
/ replacing garbage bins |
upto
8 days |
Some
acts that cause a public nuisance are liable to be fined on complaint…
- Depositing
garbage on any public property, drainage channel or canals
- Depositing
the unsegregrated waste into dustbins.
- Permitting
offensive liquid to flow onto a public street or open space
- Unhygienic
storage of harmful material
- Dumping
debris on roads, into drains in public dustbins
- Manufacture,
sale and use of thin plastic bags below 20 microns
- Use
of coloured plastic bags manufactured using recycled plastic below
20 microns
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Though
it is not the responsibility of this Department to clean
Housegullies, it does undertake this service. It is therefore
the responsibility of the Residents to ensure that garbage
is not dumped in these gullies.
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Sign
up for the Gate-to-Gate Garbage Collection Scheme.
Contact
your Ward Office for further details.
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If
you are dissatisfied with this Municipal Service you can either:
Find
out how this department has been rated by the citizens of Mumbai,
click here.
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