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Citizens'
Charter -The Sewerage
Department
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.....manholes
overflowing? …burst sewerage pipe? …foul odour?
......Now
is your chance to Act!
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The
buck stops here…
The
Sewerage Operations Department is headed by the Chief Engineer.
The Deputy Engineers are responsible for the services in the various
zones.
The
functions…
Maintain
sewerage infrastructure
Construction
of new drains
Connect
private premises to the municipal drains
Attending
to drainage problems
De-water
and de-sludge septic tanks periodically
How
soon will the Ward Office respond to your complaint?
| Drainage
chokes and kages |
24hours
after complaint
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| Overflowing
drains or manholes |
24hours
after complaint
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| Odour |
24hours
after complaint
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| Missing
/ damaged manhole covers |
24hours
after complaint
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| Raising
of manhole (except in monsoon) |
upto
7 days
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| Cleaning
of septic tank |
upto
7 days
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| Repairs
to pipe sewers and main sewers |
upto7
days
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Some acts that cause a public nuisance are liable to be fined on
complaint…..
Projections
encroachments, obstruction or damage to a drain
Passing
liquid into a drain not designed to carry that liquid.
If
you are dissatisfied with this Municipal Service you can either:
Find
out how this department has been rated by the citizens of Mumbai,
click here.
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