The
quality of Mumbai roads are directly reflected into the perception
of the BMC. Just under half of all respondents opine that the
BMC fares poorly on repairs of potholes and bad patches. Services
related to ‘repairs’ & ‘maintenance’ are rated the lowest.
| Services
of The Road Maintenance Department |
Good |
Poor |
Average |
Don’t
know |
| Beautification
of major roads |
46%
|
21%
|
26%
|
7%
|
| Widening
and improvement of existing roads |
42%
|
25%
|
27%
|
6%
|
| Construction
of new roads |
41%
|
28%
|
26%
|
5%
|
| Resurfacing
the roads |
33%
|
34%
|
29%
|
4%
|
| Repairs
and maintenance of footpaths |
32%
|
37%
|
25%
|
6%
|
| Repairs
of potholes and bad patches |
29%
|
44%
|
24%
|
3%
|
Over a third of all respondents feel that the staff of the Road
Maintenance Department do not take immediate action, are not approachable
or even efficient and another 20% did not comment.
| Staff of
the Road Maintenance Department |
Agree |
Disagree |
Neutral |
Don’t know |
| Various functions
of the department are handled efficiently |
43%
|
29%
|
13%
|
14%
|
| Immediate
action is taken against complaints or emergencies |
30%
|
37%
|
13%
|
21%
|
| The staff
is very approachable and helpful |
29%
|
34%
|
13%
|
24%
|
The
following graph indicates the 3 wards in which this department functions
the best and 3 in which it functions the worst. ( The figures are
mean scores on a five point scale. The higher the score the
better is the performance rating.)
|
