The
Waterworks Department emerges as the department offering the best
quality of services and most efficient staff. The ‘pure’ and ‘regular’
quality of the water supplied are highly rated. However, non response
is quite high on ‘collection of water tax’ and ‘distribution of
water for public and private use’.
|
Services
of the Water Works Department
|
Good
|
Poor
|
Average
|
Don’t
know
|
| Regular
supply of pure drinking water |
70%
|
10%
|
19%
|
1%
|
| Quality
of drinking water |
69%
|
9%
|
21%
|
1%
|
| Collection
of water tax |
57%
|
7%
|
35%
|
18%
|
|
Maintenance
of water works installations
like
waterlines
|
49%
|
19%
|
24%
|
8%
|
| Distribution
of water for private and public use |
48%
|
12%
|
25%
|
15%
|
The staff
of the waterworks department too, gets good ratings. The high service
ratings are reflected in the perception of the staff. Since people
usually do not come into contact with the staff, they would assume
their level of efficiency etc.. through the way the services are
rendered.
|
Staff
of The Water Works Department
|
Agree
|
Disagree
|
Neutral
|
Don’t
know
|
Various
functions of the department are
handled efficiently |
57%
|
20%
|
11%
|
12%
|
Immediate
action is taken against complaints
or emergencies |
45%
|
29%
|
11%
|
14%
|
| The
staff is very approachable and helpful |
45%
|
26%
|
12%
|
18%
|
The following
graph indicates the 3 wards in which this department functions the
best and 3 in which it functions the worst.( The figures are mean
scores on a five point scale. The
higher the score the better is the performance rating.)
|
