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The Results of
the survey have been presented as follows :
-
Awareness of
Citizens regarding services
Almost all citizens seem
to be aware that the BMC is responsible for the basic facilities such
as collection and disposal of garbage, maintenance of roads and footpaths,
provision of potable drinking water, checking encroachments on roads
and the registration of births and deaths. The level of awareness
of the other services drops sharply, for ‘medical facilities’, ‘food
sanitation’, ‘family planning and welfare’, ‘bus services’, ‘electricity
supply’ and ‘education facilities’. These facilities tend to be regarded
as the State Government’s responsibility.
Citizens
from the lower socio-economic groups (SECs) seem to be more aware
of the BMC’s responsibilities, especially with regard to services
like ‘provision of potable drinking water’, ‘family planning and
welfare services’, ‘medical facilities through hospitals’ and ‘adequate
education facilities’. The upper socio-economic groups (SECs) tend
to hold the State Government. responsible for these services.
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Image of the
Brihanmumbai Municipal Corporation
In order to assess the
opinion and perceptions that citizens have about the BMC, a few statements
were read out about the BMC and citizens were asked about the extent
to which they agreed/ disagreed with them.
| |
%
Agree
|
%
Disagree
|
% Don’t
Know
|
| The municipality
in Bombay is much better than that in other cities |
69%
|
14%
|
8%
|
| The BMC makes
Bombay a better place to live in |
60%
|
29%
|
4%
|
| The BMC strives
to raise the standard of public utilities |
57%
|
27%
|
5%
|
| The BMC keeps
citizens well informed about various reforms and public utilities |
45%
|
42%
|
5%
|
| The BMC invites
interactions with the citizens to improve its services |
22%
|
65%
|
6%
|
Most respondents agree
that the BMC must be better than the municipalities of other cities
in India. Over half the respondents also agree that the BMC does
strive to raise public utility standards and make the city a better
place.
However,
the BMC does not fare well on their interaction with citizens. Only
one in five people agree that the BMC does invite interactions with
the citizens to improve their services and less than half felt that
the BMC keeps citizens informed.
-
Findings for
the 10 Selected Departments
Some of the departments
selected for the survey function at a wardwise level while others
have service delivery institutions cutting across wards. Findings
for the former which include the departments of Garbage Management,
Waterworks, Road Maintenance, Traffic, Environment, Sewerage Operations,
and License. have been presented wardwise.
The findings
for the rest which include Public Health, Education and Brihanmumbai
Electric Supply and Transport (BEST) have been reported at a general
overall level. Though the departments of Electricity and Transport
are covered by one authority, the BEST, they have been presented
separately.
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