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Project Performance is
a direct follow up to the Citizen’s Charter as it seeks to use opinion
polls / surveys to provide the BMC with an evaluation and feedback
on their performance according to standards committed to in the Citizens’
Charter. The elected representatives and bureaucrats responsible for
the quality of services, are “rated” by a survey conducted by an independent
agency in 23 wards across the city. The survey records an appraisal
by the citizens of the both the political and administrative units
of their area.
The elected
representatives and public service officials have the responsibility
to be alert and responsive to the needs of the electorate at all
times – not just before an election, and perform their duties accordingly.
This impartial appraisal by citizens highlighting the performing
and non-performing areas will lead to greater accountability – an
important ingredient in enhancing transparency in governance.
The methodology
involves a public survey to collect accurate feedback from the actual
users of public services and the compilation of the results into
a ‘Report Card’ that captures a rating of the public services and
the elected representatives. Since the focus is on the BMC, it is
the work of the Municipal Corporators, Ward Officers, and the various
Departments that will form the primary focus of the survey. ORG-MARG,
one of the most reputed market research agencies in the country
has carried out the first survey. Care is taken to ensure that these
reports present data that is statistically significant. This process
of evaluating and capturing public opinion into a comprehensive
report card will be repeated periodically, preferably every 6 months
to track the improvements.
Summary of
the key benefits:
- Project
Performance provides feedback to the public, the administration
and the elected representatives on the quality of services provided.
- It
ensures that the elected representatives and public servants perform
their duties at all times and not just before an election
PRAJA looks to the citizens
of Bombay for support in the cause by being more assertive and active
when they wish to attain public services that rightfully belong to
them.
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