We asked respondents whether they had ever contacted the BMC on any issue. Over one third (34%) of all respondents had contacted the BMC for some purpose. Those who had were then asked to rate their satisfaction with the action taken by the BMC on the issue they had contacted them about.

Issue	% Contacted	% Satisfied  with BMC action
Garbage not lifted from an authorised collection spot	13%	5%
Excessive / wrong billing by the BEST	13%	5%
Irregular water supply	11%	5%
Drainage chokes and blockages	9%	3%
Contaminated water supply	7%	3%
Public toilets not cleaned regularly	6%	2%
Nuisance of stray animals	4%	1%
Unrepaired potholes & bad patches	3%	1%
Delay in filling trenches	3%	1%
Rash driving by the BEST drivers	2%	1%
Inadequate street lights	2%	1%
Noise pollution	2%	0.3%
Missing/damaged manhole covers	2%	1%
Encroachment of footpaths & road by hawkers	2%	0.3%
Unlicenced shops in your area	2%	0.2%
Food adulteration	1%	0.2%