Contents - BEST - Electricity;  BEST - Transport

The electricity department does well, with most people rating it positively.  Restoration of the electric supply on interruption gets the highest score with over two thirds of the respondents rating this service as good. The department gets lowest scores on ‘providing new electrical connections’, but even here, over half of the respondents have rated it as ‘good’.

 

Services of the BEST Electricity department	Good	Poor	Average	Don’t know
Restoration of electrical supply on interruption	70%	7%	17%	5%
Resolving of complaints regarding supply	65%	9%	19%	7%
Maintenance of existing electrical connections	63%	9%	21%	7%
Providing new electric connections	59%	7%	18%	17%

The rating of the staff of the Electricity Department is also good, reflecting the high rating of the services. The staff is seen as efficient and approachable by almost two thirds of all respondents.
 

Staff of the BEST Electricity Department	Agree	Disagree	Neutral	Don’t know
Various functions of the department are handled efficiently	71%	10%	10%	10%
Immediate action is taken against complaints or emergencies	65%	12%	13%	10%
The staff is very approachable and helpful	62%	13%	12%	13%

The services provided by the BEST’s Transport Department is largely seen as punctual and reliable with the buses stopping at all the stipulated stops.

Over a third of the respondents are unaware of the BEST’s handling of accident and claim cases. This is probably due to low interaction / experiences of this sort.

However, a significant finding here is that over half the respondents feel that the BEST drivers are rash in their driving.
 

Services of The BEST Transport Department	Agree	Disagree	Neutral	Don’t know
Buses are punctual and reliable	76%	11%	9%	5%
The buses stop at all stipulated stops	75%	12%	9%	4%
The bus staff i.e. driver & conductor are cordial in their behaviour	66%	15%	12%	7%
The drivers are rash in their driving	56%	27%	11%	6%
The BEST handles accident and claim cases against buses fairly	39%	14%	11%	36%