Our Projects

Accountability

Do you know which ward you live in?
Do you know the names of the Councillors and MLAs representing your Ward?

Praja Dialogue (E-citizenship)

You live in Mumbai. By virtue of living in this city, you become a part of its governance. You may choose to overlook the inefficiencies in service delivery, but you cannot deny that this affects your life at different points in time. You barely use your vote because you wonder whether it will make any difference to the political system prevailing in this country.

Citizens' Charter

The first of its kind, Citizens' Charter developed standards for public service delivery, outlining how services should be delivered, within what time period, and the manner in which complaints should be serviced.

Online Complaint Management System (OCMS)

A comprehensive system of complaint management; complaints registered via phone/fax/internet/personal visits are entered into a single system that is linked to all the ward offices in the city and to the main departments in the BMC.

Right to Information (RTI)

The Right to Information (RTI) Act is one of the most powerful tools of our times. We have leveraged the RTI Act from time to time, to increase the effectiveness of our work. We conduct workshops to train people on how to file RTI applications and how to obtain precise data from the Public Information Officers (PIOs).

Mumbai Citizens' Handbook

A detailed analysis about the state of governance in Mumbai, the Mumbai Citizens' Handbook provides you with detailed analyses of the programmes, projects and budgets of some of the major civic departments in Mumbai.

Councillors' Survey

We leveraged the RTI Act to find out how the 227 Councillors in Mumbai city had used the discretionary fund of Rs. 10 lakh allotted to each one of them during their official term of 2002-2006.

An initiative by Praja Foundation