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Dear
Citizen,
We
take great pleasure in placing before you The Citizen's Charter.
This Charter is a combined effort of the Municipal Corporation of
Greater Mumbai (M.C.G.M.) and PRAJA, a non-profit and non-partisan
N.G.O.
For
the first time in India, there is a partnership between the Government
and citizens, and as always, the M.C.G.M. has taken the lead.
The
purpose of the Citizens' Charter is:
To provide the citizens of Mumbai
important information about the various departments and public utility
services of the M.C.G.M. in a user-friendly manner.
To give the citizens of Mumbai
a system of how, where and with whom to lodge a complaint about
the services provided by the M.C.G.M.
PRAJA
plans to have monthly meetings with the top officials of the M.C.G.M.
to get the chronic problems solved, and to take up macro issues
that affect the city at large.
We
have also included in this Charter, information on how to form Street
Committees to enable you to organise with your neighbours and make
citizen action more effective. We hope that all concerned citizens
will take the initiative in forming these committees.
'A
better Mumbai is not the sole responsibility of the M.C.G.M. or
the government, it is ours as well. The M.C.G.M. has taken this
first step to which the citizens must respond by shouldering their
responsibility equally.
This
Charter is our first; we plan to come out with more Charters on
other public services. We request you to send us your suggestions
and comments.
Sincerely,
Nitai
Mehta
The
PRAJA Team: Nitai Mehta, Ashok Jogani, Sumangali Gada, Ajay Hattangdi,
Sunil Alva, Gavin de Sa, Anuj Bhagwati, Maheen Mirza
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