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Citizens'
Charter -BEST Electric Supply
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.....over-billed?
…faulty meters? …new connections.
......Now
is your chance to Act!
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The
buck stops here....
The
General Manager undertakes the management of the BEST. The Deputy
General Manager, Electric Supply reports to the General Manager
as to the functioning of this department.
Functions....
New
connections which also include augmentation of existing installations
Billing
Complaint
redress & restoration of electric supply in cases of interruption
BEST
undertaking supplies electricity to only those areas of the city falling
within Colaba in the South upto Mahim/ Sion in the North.
Electricity
Connections
Tatkal
Scheme
- Electricity
connections are given to consumers on the same day as the application
is made.
- The
scheme is only applicable for Low Voltage (L.V) Consumers.
- The
maximum limit for the sanction of such a connection is 25 Kilowatt(KW)
- In
overloaded areas the limit is 5 KW. In slum areas the limit is
2 KW
- This
connection is given subject to certain standard conditions, submission
of Test Reports and the payment of a Connection Fee/ Security
Deposit.
To
get an electricity connection, follow these steps..
|
Step
|
Procedure
|
Address/Time
|
| 1 |
Prescribed
application form |
BEST
Wards :
South
Zone - Electric House, Colaba North
Zone - Transport Eng. Bldg, Tilak Marg, Dadar |
| 2 |
Submit
application form and required documents |
Ward
Officer, North / South Zone |
| 3 |
Ackowledgement
of the receipt of the application |
Same
day |
| 4 |
Scrutiny
of applcation form and information about deficiencies. |
Same
day |
| 5 |
Test
Report of the licensed electrical contractor |
|
| 6 |
Issue
of NOC if sub-station is not required and estimate for providing
service cable and meter board and its sanction. |
30
days |
| 7 |
Deposits:
Rs.
50/- per kW for *R,S, H and SN tariff
Rs.
150/- per kW for all other tariffs |
|
| 8 |
Providing
service cables in the premises of the consumer |
30
days after deposit
Except
in the Monsoon |
| 9 |
Connection
Fee:
Rs
150 per kW for residential purposes
Rs
300 per kW for other purposes |
|
*R
- Private residential premises S-Medical educational and residential
premises SN-Premises used by non-profitable charitable trusts, religious
institutions, residential premises let out for commercial activity
H
-Charitable, medical, religious institution not exempted from the
levy of tax under the BMC act.
When
you require a temporary connection ......
Fill
in the prescribed form for temporaty electric connections and
pay a registration fee of Rs 4/-
If
the connection is for religious and charitable purposes, the deposit
is Rs 25 per day per kW and Rs 100 per day per kW for others.
Break
down in the supply....
North
Zone
|
Problem
|
Area
|
Centre
|
| Individual
Problems |
Bombay
Central, Byculla, Parel, Lower Parel, Reay Road, Sewree, Wadala,
Antop Hill, Matunga East, Sion
Sitladevi Temple, Dharavi, SVS Marg, Matunga West
Prabhadevi, Tardeo, NM Joshi Marg
|
Dadar
Fust Ctr
412
4242
Mahim Fuse Ctr
444
4242
Worli
Fuse Ctr
495
4242
|
| Entire
/ Part of Building |
Entire
North Zone |
Fault
Control Ctr, Dadar 414
6611 |
| Entire
Block / Whole Area |
Entire
North Zone |
System
Control Centre, Dadar
414
5888 |
*Assesment
of billing due to defective meter will be made after watching the
consumption of a replaced meter for a period of 6 months. The quantity
of units so finalised will be intimated to the consumer within 30
days. Credit or debit will be reflected in the next bill.
South
Zone
|
Problem
|
Area
|
Centre
|
| Individual
Problems |
Girgaum,
Kalbadevi, Bhedi Bazaar
Peddar
Road, Grant Road, JJ Hospital, Malabar
Hill, Walkeshwar
Backbay, Nariman Point, Hutatma Chowk,Fort
|
Pathakwadi
Fuse Centre
208
4242
Khetwadi
Fuse Centre
385
4242
Colaba
Fuse Centre
218
4242
|
| Entire
/ Part of Building |
Entire
South Zone |
Fault
Control Ctr, Pathakwadi
206
6611 |
| Entire
Block / Whole Area |
Entire
South Zone |
System
Control Centre, Pathakwadi
208
5888 |
Billing
The
meter is read and bills are issued monthly for the HV and LV consumers
and bi-monthly basis for commercial and residential consumers.
Bills should be paid within
15 days of the issue of the Bills at any of the 48 bill collection
centres or 22 banks authorised for their connection
If the bill is paid after the
due date, a Delay Payment Charge of 0.5% per week or part thereof
is levied.
To
register your complaint....
|
Person
|
Complaint
|
Time
|
Superintendent
Consumers' Department
North / South Zone |
Excessive
billing, wrong billing
Under billing
Written complaint with
a copy of the bill |
7
days |
| |
*Testing
of defective meters
Fee: Rs. 6/- single phase
meter
Rs. 20/- three phase meter |
Results
7 days
Meter replaced 15 days |
| Supervisor
Wards |
Discrepancies
in rate
Discrepancies in consumption
Delayed delivery or receipt
of bills
Refund of security deposit
Cases relating to vacating
flats |
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Break
down in the supply...
If
you are dissatisfied with this Municipal Service you can either:
Find
out how this department has been rated by the citizens of Mumbai,
click here.
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