|
Citizens'
Charter -Complaint Procedure
Step
1
As a first step, please
follow the procedure explained in the following tables. Please follow
the specified hierarchy.
Step
2
If your complaint has not been
redressed after following the complaint redress procedure, please
fill out an application as per the format prescribed here.
Send
this to : PRAJA Foundation. P.O Box: 16079, Colaba Post Office,
Mumbai 400005
Step
3
PRAJA along with a few prominent
citizens proposes to meet top Municipal Officials. At these meetings
PRAJA will discuss major issues that affect the city.
| Please use
the following while referring your complaints to PRAJA....
Name :_______________________________________________
Address:______________________________________________
______________________________________________
Telephone:___________________________
Ward at which
complaint was made:__________________________________
Department
at which complaint was registered:____________________________
Complaint was
made:
In writing
Personally
Telephone
By Fax
First complaint
number :___________________________
Nature of complaint:____________________________________
Follow up of
complaint:
| Step |
Name and designation
of Person Who took complaint |
Date of complaint |
| 1 |
|
|
| 2 |
|
|
| 3 |
|
|
|
If you need to complain
about the municipal services begin at Step 1. If you find your complaint
has not been redressed go on to the steps.
At each subsequent
step remember to:
Quote the complaint
number of your first complaint
Mention the name
and designation of the person who last registered your complaint.
Register all complaints
between 8:00 am - 11.00 am and 2.30 pm-4.30 pm Monday to
Friday and on Saturdays between 8:00 a.m. - 10.30 p.m.
| Department |
Register
Complaint
|
Failure
to redress complaints
|
Failure
to redress complaint
|
|
Person |
Level |
Person |
Level |
Person |
Level |
| Solid
Waste Management |
Complaints
Officer/
Asst Head
Supervisor |
Ward |
Ward
Officer |
Ward |
Deputy
Municipal Commissioner |
Zone |
| Water
Works |
Complaints'
Officer /
Asst Eng Waterworks |
Ward |
Ward
Officer |
Ward |
Deputy
Municipal Commissioner |
Zone |
Sewerage
/ Storm Water
Drains / Roads
/ Traffic |
Complaints'
Officer /
Asst Eng.,
Maintenance |
Ward |
Ward
Officer |
Ward |
Deputy
Municipal Commissioner |
Zone |
| Licence |
Complaint's
Officer/
Sr Inspector,
Licence
Sr Inspector,
Encroachment |
Ward |
Ward
Officer |
Ward |
Deputy
Municipal Commissioner |
Zone |
* For these contact numbers
please refer to Appendix
#Complaints
regarding roads that are not swept maybe made at the area chowki
for immediate redress where a complaint book is available. Call
your ward office to find their location.
If your
complaint cannot be redressed at the Ward Level.
Remember:
Quote the complaint
number of your first complaint
Mention the
name of the person who you first spoke to
| Department |
Register
Complaint |
Failure
to redress complaints |
| Person |
City |
Eastern |
Western |
Person |
Phone |
| Solid
Waste Management |
Dy
Head Supervisor
Dy Chief
Engineer |
2618802-5
4935687/
89 |
5116773
5121051 |
6124666
6123621 |
Chief
Engineer |
2612228 |
Waterworks
Engineer-North |
Executive
- South
4114293
Dy Hydraulics
Engineer |
3081471
5645291
2620025
ext. 2035 |
5115103/4
8821588 |
6422311 |
Hydraulics
Engineer |
2620025 |
| Sewerage |
Dy
Chief Engineer |
3004721 |
5241313 |
6318681 |
Chief
Engineer |
3061279 |
| Storm
Water Drains |
Dy
Chief Engineer |
4222621 |
5106238 |
6353594 |
Chief
Engineer |
3061735 |
| Roads |
Dy
Chief Engineer |
4374351 |
5106230 |
6289334 |
Chief
Engineer |
2620998 |
| Traffic |
Dy
Chief Engineer |
4947638
Ext.216 |
4947638
Ext.216 |
4947638
Ext.216 |
Chief
Engineer |
2621922 |
| Public
Health Department |
Dy
Exec Health Officer
Director (Hospitals) |
4135587
6406787 |
5115130
6406787 |
6236186
6406787 |
Exec.
Health Officer |
2620558 |
| Licence |
Asst.
Superintendent |
2621538 |
2621538 |
2621538 |
Superintendent |
2617653 |
| Education |
Dy.
Education Officer |
4142344 |
4122344 |
4122344 |
Education
Officer |
4143867 |
BEST
:
Traffic Operations
Electric Supply |
Dy General
Manager
Dy General
Manager |
2841017
2831950 |
2841017
2831950 |
2841017
2831950 |
General Manager
General Manager |
2873961
2873961 |
For Emergencies
Please call the control rooms that function 24 hours
| Department |
Person |
City |
Eastern |
Western |
Contact |
| Solid
Waste Management |
|
2617993/0817/4935687 |
5113509 |
6182251/56 |
Phone |
| |
|
2611137/4922166 |
5113510 |
6123266 |
Fax |
| Waterworks
/ Storm Water Drains |
Junior
Engineer |
3716294/97/3715445 |
5153258 |
6184173/6146852 |
Phone |
| |
|
Babula
Tank.
opp J J Hospital,
Byculla |
Waterworks
LBS Marg,
Ghatkopar |
Waterworks
Bldg,
Opp Bank of
Baroda,
MG Road Ext.
Vile Parle |
Address |
| Sewerage |
Junior
Engineer |
3717261/8363/8948 |
5220348/0378
/0393 |
6368650/6368651-54 |
Phone |
| |
|
121/Ramchandra
Bhat Rd
Opp JJ Hospital,
Byculla |
Pumping
Station
Nr Bharat
Glass
Wks
Ghatkopar
Mahul Road |
Sewage
Pumping Stn
Near Dhake
Colony
Versova |
Address |
|
